Arcventur Services

About Us

Arcventur Virtual Assistance Services is a dedicated remote team based in the Philippines, specializing in e-commerce support. We have extensive experience in customer service for Shopify stores and also work across various industries, including dropshipping, fashion, pet products, and more. Our mission is to provide tailored, flexible support to help your business thrive.

Small, Dedicated team

We intentionally limit the number of clients we work with so we can give each one our full focus and attention.

Hands-On Support

We have experienced team leads who've been with us for years, guiding our VAs and ensuring they reach their full potential. This means you get knowledgeable support from a seasoned team that knows how to keep your customer service on point.

Fully Trained Virtual Assistants

Our VAs complete hands on training and an internship period, followed by a thorough evaluation to ensure they are ready to support your business with confidence.

Flexible and Experienced

We know the ins and outs of Shopify and other e-commerce tools, so we can adapt to what your business needs.

Customizable Processes

We have established customer service processes that we can easily tailor to fit your specific needs, ensuring that our service aligns perfectly with your business.

Services

We’ll adapt to your standard operating procedures (SOPs), and if you don’t have one in place, we’ll help you create it. From social media and email support to product listings and admin operations, our goal is to provide the services that fit your needs.

Customer Service

Delivering the best customer service in the most genuine and human way possible.

Admin Support

Efficient admin support to streamline your dropshipping operations, from order management and inventory tracking to supplier coordination, ensuring smooth and timely delivery.

Product Listing

Optimized, eye-catching listings designed to boost visibility and drive sales across all major e-commerce platforms.

Website Development

Design and develop fast, responsive, and user-friendly websites tailored to business goals, combining clean design, modern technology, and seamless functionality to create a strong online presence.

Meet Our Team

While we are a small team, we work with clearly defined roles and documented processes to deliver consistent, reliable support.

RONALD

Founder / Client Success Manager

Focuses on client experience, operations, and quality to ensure everything runs smoothly.

LESLEE

Team Leader / Trainer

Keeps the team aligned, supports growth, and trains our VAs to deliver consistent, high quality support.

NATHANIEL

IT Support / Web Developer

Maintains systems, provides technical assistance, and ensures tools run smoothly.

RONAFE

Administrative Virtual Assistant

Handles scheduling, administrative tasks, and day-to-day operational support.

ADOR

Customer Service Virtual Assistant

Supports customers through email and provides timely, helpful responses.

EMILYN

Customer Service Virtual Assistant

Assists customers with inquiries and follow ups through email support.

Testimonials

Here’s what our previous clients said:

SelmaneDropshipping Business Owner | United Kingdom"Ronald is a great person to work with. We’ve got a dropshipping business and we hired him when we started scaling, although he joined in the middle of the scaling phase he was still able to perform well and handle customer service very efficiently. He is very pro active and very reactive when urgent tasks are needed. Would defo recommend him whether you’re into e-commerce or not."

★★★★★

AliDropshipping Business Owner | Switzerland“I have been working with Ronald for 6 months and I’m very satisfied. He learns quickly, easily masters processes, and has a genuine sense of customer service. Thanks to his dedication, my clients are well taken care of and always end up satisfied.”

★★★★★

SelmaneDropshipping Business Owner | United Kingdom"As an e-commerce business owner, I’ve been working with Ronald for a while now and I’m really happy with his work, he is very professional and even goes the extra mile to support as much as he can. He is very skillful and very responsive. He is very easy to work with so I really recommend Ronald 100%"

★★★★★

Frequently Asked Questions

What types of businesses do you typically support?

We work with a wide range of e-commerce businesses, including those in the dropshipping, fashion, pet products, and jewelry industries. We tailor our services to fit your specific niche.

Can you handle live chat and phone support, or just email support?

While our main focus is on email support, we do offer live chat and phone support as needed. We're flexible and can adjust to the level of support that suits your business best.

What platforms do you use for customer service?

We commonly use tools like Freshdesk, Zoho Desk, and even Facebook to manage customer inquiries. We can also adapt to other platforms you may already be using.

Do you offer any services beyond customer support?

Yes, in addition to customer service, we can help with product listing, website design and development.

How do you ensure your virtual assistants are prepared to represent our brand?

Our virtual assistants are pre-trained and have experienced team leads guiding them. We work closely with you to understand your brand voice and values.

Do you offer full-time support, or is it part-time only?

At the moment, we offer part-time support rather than full-time. This allows us to stay flexible and focused.

Do you offer service packages, and how can we learn more about them?

Yes, we do offer customizable service packages. We encourage you to reach out so we can discuss your specific needs and find the package that fits you best.

We’re Here to Provide the Expertise Your Business Needs to Thrive.

By partnering with us, you’ll gain back valuable time and peace of mind, which has helped at least ten entrepreneurs achieve seven-figure revenues in the past year alone.

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